Terms & Conditions


Thank you for choosing Family Photography By Amy. Here is a guide to our session requirements or advice that will help to make a smooth and happy experience for both you and your child. The Terms & Conditions will need to be read, signed, and given back to us before or during the session.

We ask that you bring a snack, drink & change of clothes for the child having the session, especially for our cake smash clients as we if they are too hungry they may overeat of the cake and make them feel unwell.

Or if you are bringing your newborn an extra bottle, a dummy, a blanket that smells of home for comfort, and if they settle with a type of music or toy, you are welcome to bring that in as well. We do not allow photos to be taken during a session so please be mindful of this while attending to your appointment.

As extras in the studio tend to get in the way of lighting and props and distract the child, which in turn will result in you getting an album full of photos of the side of your child's head. Also, due to previous payments not being made after the photo session. We do not offer a reshoot for dissatisfaction with the style or facial expressions of the infant or child being photographed. 

All photo sessions include a different number of images. However, 30-50 images are uploaded to your Pixieset Collection for previewing and selection. Individual images are available for $49.99 each or we have add-ons available. Click here to view add-ons. Your unique code for your private collection will be sent through email along with a separate code to unlock the downloads after full payment is made.

Please note that we DO NOT give out raw, unedited images to keep as this does not accurately reflect the quality of our work. No price or deal includes these. It is strictly not what we do. You can only view unedited images as a preview to select your final album that will be fully edited. When your edited album is uploaded, the unedited files will be replaced. Please note downloadable files are strictly non-refundable, If you wish to change or swap out images do not download your images and contact us first and we can arrange a swap and/or changeover. When your images are downloaded you can only purchase add-ons or extras.

We have these codes and security to ensure your child's photos cannot be viewed & downloaded by any other client or personnel. Or if you have arranged a payment plan through Family Photography By Amy, then when the payment plan total is paid for, you will receive the email including all details.

A non-refundable retainer of $100-$200 (depending on your session) must be paid for on booking for an appointment to be scheduled and this retainer does not come off the package price you choose this is purely just to secure your session date.

To confirm the retainer does not include any digital or physical images of any sort this payment is to secure a date for your session.

These retainers are strictly non-refundable due to the design/ setup time and décor purchases having already gone into creating your unique session, but can be kept as credit and applied to a date that you re-book your session for. You will receive a courtesy message either the day before or day of your booking reminding you of the time your slot is booked for. If you are still planning to attend the appointment, you will need to respond to the message as instructed.

If you haven't attended your appointment, we will contact you over a 1-hour time frame with three notifications; if they go unanswered after 1-hour duration, we will have no choice but to assume you are not attending your appointment. We will cancel your booking and fill your spot with a client on our waiting list. In these situations, your retainer will not be kept for another appointment and will not be refunded under any circumstances.

When selecting your images after your session, we may accept change your mind on any package sizes up until two weeks after you have chosen your final gallery as the hours of editing have already been done and will need to be paid.

Bookings for a Cake Smash or Donut Smash changed under the 24-hour mark before your booking will result in loss off session fee as the cake can not be preserved and will not be able to be used again, therefore if you are rebooking your session past more then 2 days the $100 session fee will need to be paid again to book. As Cakes, in particular, are ordered and paid for up to a week in advance of the Cake Smash session date and due to the time cannot be filled in by any other client. However, if you know of someone wanting to fill in your place, that can be arranged. Our Cake Maker is also dedicating their time, ingredients, and skill towards making this a memorable experience for both you and your child.

In all of our newborn photo sessions, we supply 100% off the costumes, outfits, and props.

The only thing our customers are asked to bring to a session is different with each customer and also differ with the type of session you are booking.

A non-refundable retainer of between $100-$200 is required to book a date for our sessions.

Outer locations requested for any session are an additional $125 on top of any session price.

Invoices will incur a 10% additional fee for each month they are left overdue this may be waived if reasonable regular payments are made.

Any clients animals included coming along to any session will incur a fee of around $150. Any clean-up/damage caused by the animal will be invoiced to you for the repair or replacement of the item in question. And no images will be released until the items that have been damaged are paid. Due to this only being a small start out business, so we cant afford to pay out of pocket for items that have been damaged or need to be replaced (this will also apply to things damaged or broken by children. Sorry for the inconvenience.

Any payments made via paypal with incur a 2% additional fee per transaction made towards your session or package, as paypal does take that % from each transfer made.

Thanks for taking the time to read through our terms and conditions, and we look forward to seeing you on your booking date. By paying your session fee for your booking and attending on the day, will mean that you have READ & AGREED to the terms and conditions and they will all automatically apply to your experience at Family Photography By Amy.